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NATIONAL PRESENTATION: UK England

An overview of the organisation of general practice in the UK (England)
The administrative system of the National Health Service (NHS) is based on a hierarchical structure although current government policy is to allow more autonomy and to move towards local decision making within central guidelines. This is now being undertaken with the formation of what are called Primary Care groups also to be known as Primary Care Trusts. These are partnerships based on a population size of approximately 100,000 of the Hcalth Authority, the (general Practitioners, local Public Health Departments, the nursing services, Social Services, and patient representatives.

The general practitioners thus now have a key role in the assessment of need in their patients in their particular locality and are able to more strongly influence the commissioning, that is the contracts for provision of medical care for their patients particularly with reference to local District Hospitals (secondary care) and regional specialty centres (tertiary care). This government policy has superseded the concept of what is known as the 'internal market', which is intended to increase efficiency, and competitiveness in which it had some successes and some notable failures.

All residents in the UK would normally be expected to register with a local general practitioner and they have freedom of choice only limited by the availability. However, once registered most patients stay with their general practitioner or the group of GPs working together and only change if they move from the area. It is very unusual for patients to leave one GP and move to another local practice - only if there has been a serious breakdown in doctor-patient relationship. Whilst patients can attend a District Accident and Emergency Department for a genuine problem (and they would be referred back to the GP if it were not an emergency) access to the health system is through the general practitioner and his team of professionals working in his practice, known as the Primary Care team. Access to secondary care apart from through the A&E Department would thus only be by referral from the GP to a Specialist colleague (the gatekeeper concept).

The health care system is paid out of central taxation and all general medical services (i.e. those within the NHS) are free apart from the payment of prescription charges for medication. There are lust under 36,000 general practitioners in the UK (England, Wales, Scotland and Northern Ireland) with about 29,000 in England alone. The percentage of female general practitioners in England and Wales has increased in the past 20 years from 15%to approaching 40% and this will continue to increase as about 60%of GP registrars (trainees) are female. Approximately one third of all female GPs in the UK work part time compared to about 5% of male GPs. There are special educational posts recently organised to facilitate this and avoid them 'dropping out' of medicine.

GPs are in fact self employed and contract to provide services to the Health Authority (soon to become the Primary Care Trusts) although there are also salaried practitioners who may be employed by GP practices and occasionally by Health Authorities and also by professional locum and deputizing agencies. They contract to provide 24-hour medical care for their patients seven days a week throughout the year. In the UK there are over ~1,000 general practices and there has been a trend away from single-handed and smaller size partnerships towards multi-partner practices with an increase in the 6- and 7-partner practices; with more than a quarter of GP principals working in these and less than 10% in single-handed practices. It is thought that over 95% of the UK population are registered with a GP and the average list size of patients registered with each GP is about 1,820 but this conceals a steady growth in numbers of elderly people, particularly aged over 75 on a GP practice list, where there has been 11% increase over the past 15 years.

The workload has increased similarly with the number of consultations increased by 15% over that period of time and 80% of people consulting their GP at least once during the year. On average each full-time GP carries out nearly 160 consultations a week with the average length of a GP surgery consultation 3.4 minutes and home visiting time at 25 minutes. Thus the vast majority of consultations are undertaken either in surgery or by telephone with perhaps two a day home visits mainly to the elderly with only 10% for the under one-year-old children.

The out-of-hours work is now undertaken in a variety of ways. It may be in a rota within the practice or increasingly by means of a co-operative of local GPs sharing a professional deputizing service.

The GP registrar (trainee) completes a minimum of 3 years vocational training - 2 years in approved hospital posts and one year in their training practice. There are tight controls over the accreditation of training practices and the trainers within these practices. The GI) registrar then has to pass a National Summative Assessment to become an independent GP at the end of their training. Many also complete the voluntary but higher standard of membership of the Royal College of General Practitioners (MRCGP).

Country coordinator for England:
Dr. John Howard
41 Town End
Caterham, Surrey
CR3 5UJ England
E-mail:s.style@surrey.ac.uk
UK England - HOST practice


TOWN END SURGERY
41 TOWN END
CATERHAM, SURREY
CR3 SUJ ENGLAND
Telephone: +44 1883 348021/2


PROFILE OF TOWN END SURGERY
My name is John Howard. I have been a full time GP in this town for 25 years. Caterham is situated on the border of outer London, and the Surrey countryside.

Town End Surgery is a GP Practice of 6 partners, one retainee doctor (a part time school GP is an essential post) one GP registrar and a full team of other health professionals (including 6 different types of specialist nurses) plus reception and administration team - numbering some 40 in all.

We have 12,500 patients registered with us with almost a 9% turnover per year. We are fortunate in having a local community hospital 1 km from the practice where there are 28 'low-tech' beds and an outpatient department, where most of our specialist colleagues visit every 1-2 weeks, enabling good communications.

Our nearest district general hospital is some 13 km. away. We work closely as a team both clinically and educationally, and all are involved in the training of our GP registrars and the undergraduate medical students, also allotted to us from time to time.

We are increasingly moving to an electronic paperless surgery with a sophisticated computer system and have been pioneers of a number of cardiovascular investigations now more routinely being undertaken in general practice.

We are very familiar with attachments from our colleagues from overseas as one of my voluntary roles is as Vice Chairman of the RCGP International Committee.

We look forward to your visit to Town End, Caterham.

Dr John Howard



UK England - HOST PRACTICE

Morden Hall Medical Centre
256 Morden Road
London SWI9 3DA
Telephone: +44 181 540 0585, Fax: +44 18~ 542 4480
Dr Peter Rhind                  Dr Ravi Patel
Dr Robert Bettridge         Dr Amir Akhtar
Dr Fiona Gibbs                 Dr Paul Alford

Our practice is situated in a suburban residential area close to the shops and tube station. There
is easy access to central London. The premises owned by the partners and were previously owned by the London Borough of Merton and were used as a Library. The adjoining part of the building belongs to the Community Trust who use it for child health , dentistry and chiropody.

We have five full time partners, one part time partner as well as one Retainer and two GP
Registrars. (A new partner will join the practice in May). Our practice is part of a Primary Care
Trust and a Primary Care Organisation along with six other practices. We run Asthma, Diabetic,
Travel and other clinics in house as well as minor surgery. We are a Hub practice for the St
George's Hospital Medical Student teaching programme. The Registrars attend the St George's
Hospital Vocational Training Scheme for half day a week.

There are 12,700 patients registered here with a slightly higher than average proportion of elderly patients. The practice area has a mixture of private and council housing. There are no unusual demographic features.

Our building consists of two floors. On the ground floor are our nine consulting rooms, Reception area and waiting room, treatment rooms, psychologists' room and our admin. offices. Upstairs we have a meeting room, which will accommodate up to seventy people, a computer and administration room and our community nurses offices.

With adequate warning it may be possible to arrange accommodation for short periods.


UK England - HOST PRACTICE

The Woodcote Group Practice
Dr Joyce Carlisle
Dr Peter Newlands
Dr John Linney
Dr Barbara Counsell
Dr Howard Hawker
Dr Howard Cohen

32 Foxley Lane
PURLEY
Surrey
CR8 3EE
Telephone: +44 181 660 1304
Fax: +44 181 660 0721

PRACTICE PROFILE
We are a training practice in Coulsdon and Purley in Surrey, with two female and four male full-time doctors. Two of the partners are Trainers.

We have approximately 16,000 National Health Service patients. About 5% Merton Sutton and Wandsworth Health Authority area 6% in Surrey HA and the rest in the Croydon HA area. Approximately 10% of our patients are over the age of 65. We have very few private patients.

The doctors have two half days off per week in addition to non-duty weekends. On duty rota
consists of one evening per week and weekends in rotation usually either Saturday or Sunday
7 am until 1 pm. Each day the doctor on duty for that night is responsible for visit requests from
7 am until 8.30 am then from 12 noon (if possible speaking to the caller when they ring in) until
7 pm when CROYDOC the deputizing service takes over. Patients telephoning out of hours are answered by an ansaphone machine, which instructs them to ring the CROYDOC number. They in turn bleep the doctor on duty on a radio pager who phones in to receive the message.

Each doctor has six weeks holiday per year at times suitable to the practice, so that as far as possible only one doctor is away at a time.

The partners and the Practice Manager and Assistant Practice Managers meet alternate Wednesdays at 12.30 for a sandwich and working lunch. They have a clinical meeting once a month together with the Practice Nurses. The partners have a monthly open-ended evening meeting, usually on the first Wednesday in the month. The doctors and all ancillary staff have a meeting once a quarter.

We have two surgeries, the main surgery is purpose built and was completed in July 1992 tinder the Cost Rent scheme. The branch surgery consists of two adjoining terraced houses with connecting archways upstairs and downstairs. These premises were modernised in 1992 with the help of an Improvement Grant and for which we receive Notional Rent.

There are antenatal clinics in both surgeries when the attached midwives are in attendance. Post-natals are carried out in ordinary surgery time by appointment. Family Planning Clinic is held at the main surgery on Wednesday evening 5.30 pm until 8 pm with a doctor and FP trained nurse. Cryotherapy clinics for warts etc., and minor operations are held fortnightly. A Child Health Surveillance clinic is held in both surgeries with a doctor, Health Visitor and practice nurse in attendance. We have a Diabetic Clinic run by a doctor and trained nurse. We also run a Dietetic Clinic in both surgeries run by a Health Authority Dietician. A Relate Counsellor holds a clinic weekly at our main surgery.

Our ancillary staff consists of four part-time secretary-receptionists, nine receptionists, one administrative-secretarial assistant, one computer clerk, a practice manager and two assistant practice managers. We have 6 practice nurses and one phlebotomist. These are all employed by the practice and Croydon Health reimburses 70% of their salaries. We have attached two midwives and two district nurses assisted by state enrolled and auxiliary nurse, two health visitors and a community psychiatric nurse and a counsellor. The Health Authority pays their salaries.

UK England - HOST PRACTICE

HORLEY HEALTH CENTRE
Dr. Richard Olliver
Dr. Sheila Hole
Dr. Jim House        
Dr. Hilary Diack        
Dr. Ravi Rainanathan        
Dr. Sam Pandor        
Dr. Mike Simmonds (starts 5.7.2000)        
Practice Manager: Mrs. Christine Earwaker

The Health Centre
Kings Road Horley Surrey RH6 7DG
Telephone: +44 1293 772686
Fax: +441293 823950
E-mail: HorleyHC@aol.com

HORLEY HEALTH CENTRE - PRACTICE PROFILE
The general practice at Horley has been actively involved in the field of medical education for over twenty years. We are involved with the teaching of undergraduate medical students from Imperial College Medical School in their final year and been a training practice for doctors wishing to enter a career in General Practice since 1988. We are affiliated to the East Surrey Hospital Vocational Scheme. The practice has two established general practice educators, Dr Jim House and Pr. Hilary Diack with Dr. Ravi Ramanathan hopefully, soon to be appointed. Pr. House is also convener of the local trainer group and education lead for the East Surrey PCG. Dr Diack has recently been appointed Course Organiser for the local VTS scheme and is studying for an MA in Medical Education at Surrey University. The whole practice however is committed to supporting educational activities and we have run an in-house educational programme for many years. the practice has an extensive library, audio-visual equipment and is fully computerized including Internet access and CD-ROM medical texts. Whilst the practice does not, at present, undertake any research it is actively involved in audit.

We are a seven-doctor practice working from a purpose-built health centre. Facilities include individual consulting rooms with separate examination rooms and a fully equipped treatment room staffed by the practice's own nurses where many routine practical procedure are undertaken. On site equipment includes: an ECG machine, ambulatory BP monitoring, spirometer, sonicaid, defibrillator, resuscitation equipment and cryotherapy machines. The partners have a wide range of interests and offer the following services: Well Woman clinics (including contraceptive services), Diabetic and Asthma clinics, Acupuncture and Sports medicine together with facilities for minor operations.

Within the local community the practice provides medical services to two nursing homes for the elderly (one of which has a unit providing care for those with dementia), a home for the blind, a Multiple Sclerosis respite home and a local authority Children's Home thus providing a wide range of learning opportunities. We have close links to other community services as District nurses and health Visitors operate from adjacent premises. The local Mental Health resource Centre is next-door offering outpatient psychiatric services and Social Services are close by. This facilitates the development of a good primary health care team.

Overall the practice philosophy is committed to learner-centred education, which seeks to respect the individuality of each learner. We feel we can offer an excellent blend of practical and theoretical training underpinned by our commitment to the educational process.


UK England - HOST PRACTICE

HENFIELD MEDICAL CENTRE
DEER PARK
HENFIELD
WEST SUSSEX
BNS 9JQ
Telephone.: +44 1273 492255
Fax: +44 1273 495050

DR. ANNA HAYLETT
DR. J ROBIN NORMAN
DR. MALCOLM MCLEAN
DR. PATRICK READE
DR. KAREN CRAWFORD CLARKE
DR. JOHN DERRETT


PRACTICE PROFILE
Henfield Medical Practice is a 6 GP training practice which operates from two sites, the main surgery at Henfield and a branch surgery at Partridge Green. The practice area is mainly rural and has a growing population due to local development. The current list size is 8400. Henfield practice operates from new 6 year old premises and these have been extended to give additional consulting and counselling rooms and a purpose built physiotherapy suite. The practice has on site chiropody, physiotherapy and speech therapy and weekly sessions are also held by a counsellor, clinical psychologist, social worker, midwife and geriatric psychiatrist.

Three part time nurses are employed to cover both surgery sites and in addition at Henfield a nurse practitioner holds well woman clinics and a phlebotomist is also employed. The practice nurses already hold asthma, diabetes, travel, hypertension clinics etc: and it is our aim for the practice nurse role to be further developed over the coming years. This will include nurse run open surgeries run along side the open surgeries already held daily by the duty doctor.

District nurses and Health Visitors are based on site and complete the nursing team. Clinical staff are supported by a team of 12 ancillary staff. The practice is fully computerised using Emis clinical software and is now "paperless". It is linked to the H/A through GP links, and has HEAI.IX software and links to the BMA medline, internet, and E-mail. The practice library has a wide range of GP texts, journals and video tapes.

There is a very active patient participation group who have helped build a good relationship between the surgery and patients. They produce a quarterly newsletter and help patient education by arranging regular consultant talks. They also help to raise funds for a local trust set up to assist with the purchase of equipment at the surgery.

TRAINING IN HENFIELD
Dr Malcolm McLean took over the training from Dr Robin Norman in 1997. The practice has therefore been a training practice for approximately 20 years. Partners, staff and patients are completely familiar with the concept of training. The GP-Registrar has a dedicated consulting room with a PC for their sole use.

During an introductory programme of about three weeks the new registrar is familiarised with the process of general practice and gets to know the partners and all the staff of the primary health care team. During this time they start seeing patients in their own surgeries; the consultation length starts at 30 minutes and reducing to 10 minutes during the following months as their confidence increases.
Tutorials are currently held for 2 hours once a week, and cover subjects determined by the needs of each registrar. Heavy emphasis is put on consultation skills using video. The practice has its own camera and video recorder. Henfield is equidistant from Brighton, Worthing and Haywards Heath and registrars could attend day release sessions in any of these three schemes.


UK England - HOST PRACTICE

Lime Tree Surgery
Lime Tree Avenue
Findon Valley
Worthing
West Sussex
BN14 ODL
Telephone: +44 1903 264101
Fax: +44 1903 695494
Profile of Limetree Surgery
This is a seven doctors, (three part time), suburban practice on the South Coast at the North end of Worthing some 18 miles west of Brighton.

The Partners are: - Drs. Edwin Cameron, David Mannings, Maurice Shipsey, Karen Patel, Paul Daniels, Iwona Pagoda, and Katja Palan.

The Practice has been established for over 30 years. It serves a patient list of 11,500 living mainly in Worthing and Findon Valley but also has patients in some of the Downland villages. The practice population has over 25% of over 65's but there are an increasing number of children and young families moving into the area. The area is largely affluent with small pockets of deprivation.

We practice from our own purpose built surgery with attached district nurses, health visitors, midwife, counsellor, community psychiatric nurse, and ancillary staff. The surgery also houses its own pharmacy.

We have been a training practice for GP registrars for five years. We also accommodate medical students from Imperial College. The practice is committed to the current Government changes and has representation on the local Primary Care Group board.

There is also Practice representation at the Local Medical Committee and at various local education groups as well as being involved with local maternity service developments.

The Practice fulfils all current NIIS primary care quality criteria and strives hard to anticipate and accommodate change in the most beneficial way for our patients.

Further details are available by phone from myself David Mannings +44 1903 264101.


UK England - HOST PRACTICE

THE CANBURY MEDICAL CENTRE
Dr. Josephine Boxer
Dr. Michael D'Souza
Dr. Judy Kane
Dr. Sean Hilton
Dr. Mary Lourdusamy
Dr. Dhiren Shah

1 Elm Koad, Kingston-upon-Thames, Surrey KT2 6HR
Telephone: +44 20 8549 8818
Fax: +44 20 8547 0058

PRACTICE PROFILE
We are a 5-Partner, 2-Registrar Practice, with input from The Professor of General Practice at St. George's Hospital, Tooting, London, 5W17, on three mornings per week. The Partners have a wide range of clinical interests, from Depression & Allergy to Cardio-vascular Medicine, Acupuncture and Hypnosis.

Special Clinics and services include: Ultrasound, Cryotherapy, Diabetes, Child Health Surveillance, Dysthymia, Counselling (adult and paediatric), Ante-natal and Hypertension.

The Partners are attached to the Dept. of General Practice at Imperial College, London, and the research is managed by Dr. Michael D'Souza.

The Practice is situated in a South-West London suburb, with the usual mix of patients, both in terms of age and social class. There is a small representation from various ethnic groups, and a local drug rehabilitation day centre provides a number of patients with drug and alcohol problems.

We work from our own purpose-built premises, which were updated & extended in 1996. The Practice is within easy reach of trains and buses, and local amenities include the River Thames, Richmond Park & Hampton Court. Heathrow Airport is half an hour away.

We are well staffed with Nurses and Receptionists, Health Visitors, etc. and the team spirit is terrific!
 

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